Connected to a mall, with a nearby MTR station. Comfortable rooms, impressive amenities. Access to business center. Convenient for staycations with gym and swimming pool. Recommended for future visits and to others.

Spent 2 days here on a business trip late April. Very impressive. The hotel is located next to “Windows of the World” theme park and the “Holiday Plaza mall”, in fact the hotel is connected to the mall (door closes at 10 pm). There is a mtr station which is +/- 2 mins walk away so travelling around is not a problem. It takes only +/- 15 minutes from the Westin Shenzhen to Hongkong border by taxi. The staff were all exceptional, the room one of the most comfortable I have stayed in anywhere. The bed was awesome (large, very comfy, plenty pillows)! The heavenly bath (separate shower, designer bath tube; nice amenities) was wonderful. Room light was well designed, in-room entertainment and equipment were excellent. Dining: I booked the package yuan 299 + 15 % service charge for 1, yuan 399 + service charge for 2; includes breakfast, internet access and evening snacks at the lounge). I only had breakfast at the lounge. Unfortunately I did not have a chance to visit one of the restaurants but surely some other customers have made comments on restaurants as well as on spa. If I have to go to Shenzhen again I definitely will stay at the Westin! And I certainly would recommend others to do so.

Spent 2 days here on a business trip late April. Very impressive. The hotel is located next to “Windows of the World” theme park and the “Holiday Plaza mall”, in fact the hotel is connected to the mall (door closes at 10 pm). There is a mtr station which is +/- 2 mins walk away so travelling around is not a problem. It takes only +/- 15 minutes from the Westin Shenzhen to Hongkong border by taxi. The staff were all exceptional, the room one of the most comfortable I have stayed in anywhere. The bed was awesome (large, very comfy, plenty pillows)! The heavenly bath (separate shower, designer bath tube; nice amenities) was wonderful. Room light was well designed, in-room entertainment and equipment were excellent. Dining: I booked the package yuan 299 + 15 % service charge for 1, yuan 399 + service charge for 2; includes breakfast, internet access and evening snacks at the lounge). I only had breakfast at the lounge. Unfortunately I did not have a chance to visit one of the restaurants but surely some other customers have made comments on restaurants as well as on spa. If I have to go to Shenzhen again I definitely will stay at the Westin! And I certainly would recommend others to do so.

I indulged in authentic Cantonese cuisine at the Five Sen5es, from tasty dim sums to luxurious abalone. The Westin Carlsbad Resort and Spa was a family paradise with pools and Jacuzzis. Tangent meeting spaces had everything I needed to get my work done. I received a Westin Family Travel Journal and Local Activity Guide for my children.

My only complaint was the lack of elevators in the lobby.

Great location, stunning views, helpful staff, excellent facilities, clean and quiet rooms.

Nothing, all great.

Convenient location. Nice swimming pool and 24-hour gym. Friendly and helpful staff. Tasty breakfast with a variety of options. Spacious and clean rooms with comfortable beds.

Attentive and helpful staff. High standard and contemporary accommodation. Good command of English by all staff, exceptional in executive lounge.

Convenient location, connected to a mall. Comfortable and spacious room. Friendly and helpful staff. Tasty room service meals. Clean gym and swimming pool

Absolutely nothing.

The staff were incredibly friendly and helpful, making my stay very enjoyable. The hotel facilities were top-notch, with direct subway access and a mall nearby. The location was perfect, with plenty of restaurants to choose from. The breakfast had a wide selection of options, and the room was spacious and clean. The heavenly bed provided a comfortable and relaxing night's sleep. The view from the room facing Window of the World was also a bonus. The 24-hour gym and swimming pool were great for staying active. I had a fantastic experience during my stay at this hotel.

The room size was spacious and the style of the room was modern and comfortable. The location of the hotel was convenient, with direct subway access and close proximity to famous theme parks. The concierge desk provided excellent support and the staff were friendly and helpful.

The internet charges were quite expensive, especially considering the price of the room. It would have been better to have free wifi, like most other hotels.

As trekkers and a group of friends, we loved the spacious rooms, great bathtub, and the fantastic facilities at The Westin. The hotel's direct subway access and connection to an upscale mall made it extremely convenient for us to explore the city and do some shopping. The staff were friendly, helpful, and really made our anniversary special by decorating our room with a heart, flowers, and balloons. It was a delightful surprise!

Felt very homey, no complaints.

The beds were incredibly comfortable and the location was perfect for me, as it was right next to the mall. The staff were super friendly and helpful, and they made sure I had everything I needed. The hotel restaurant on the 25th floor was also a special experience, with delicious food and great views. it was a comfortable and convenient stay.

I would definitely recommend this hotel.

The hotel is conveniently located in the center of Shenzhen. It provides direct subway access, making it easy to explore the city. It is also just a few minutes' walk to famous theme parks, adding to the convenience for families. The rooms are clean and spacious, with a nice view of the pool and the Window of the World. The staff is friendly and provides excellent service. The breakfast offers a variety of options to cater to different tastes.

The hotel does not provide free WiFi in the rooms, which can be inconvenient for guests.

During our romantic escape, we were impressed by the clean and spacious room. The view from our room was also beautiful, adding to the romantic ambiance. The hotel's convenient location next to a mall provided us with ample opportunities for leisure activities and shopping. Additionally, being across the road from the Window of the World was a major advantage for exploring the famous theme parks nearby.

We did notice a slight funky smell from the carpet in certain areas of the hotel. This was a minor inconvenience, but it took away from the overall experience of our stay.

With direct subway access and being connected to a mall, this hotel is convenient for both business and short-term sightseeing. We loved the cleanliness of the hotel and the delicious food options that were available. The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable.

Nothing not to love.